FAQ

When my doctor recommends therapy, do I have a choice in providers?

Yes. YOU DO HAVE A CHOICE when selecting a physical therapy provider. We focus on providing the best service and quality of care in Sevier County with 6 clinic locations.

Do I need a prescription to be evaluated and treated by a physical therapist?

Physical therapists can evaluate and treat without a referral in most instances. After evaluation and treatment, we are quickly able to determine if physical therapy is appropriate and/or if referral to a physician is warranted.

Will I have to wait for several weeks to get my first appointment scheduled?

NO, we typically can get therapy started within 2 business days of your phone call/email, and we can start on the same day when needed.

What can I expect at my first appointment?

Please arrive 15 minutes early so that you can get registered as a new patient. Your first visit will last approximately 1 hour. Your physical therapist will then ask questions about your medical history, any diagnostic tests that you may have had and any recent events that may have contributed to your current condition. He/she will then assess any or all of the following: ROM, flexibility, strength, current functional deficits, pain level, posture, gait, balance and endurance.

When should I arrive?

15 minutes prior to your appointment time.

What should I bring?

Please bring your photo ID, copy of your insurance card and list of medications.

What should I wear?

Please wear comfortable clothing or athletic apparel

What are my healthcare privacy rights?

We understand that any information about you or your healthcare is personal.

You will receive a HIPPA notice of privacy practice on your first visit or anytime you request one.

Who should I contact with insurance or billing questions?

Gail Cave is our billing manager and her email is gail@protherapyservices.com and phone number is 865-908-3261.