Frequently Asked Questions

FAQs

Frequently Asked

Get quick answers to the questions patients ask most before beginning therapy.

What insurance do you accept?

We accept all major insurance. You may call us anytime to check your insurance and benefits.

Do I have to have a doctor’s referral to begin physical therapy?

The only insurance that requires an order to begin physical therapy is Medicare. You can call us today to schedule an appointment with us.

How quickly can I get scheduled for my evaluation?

We can typically get people scheduled within 1-2 business days of calling. We are occasionally able to work people in the day of. Call us to learn more about setting up an initial evaluation.

What can I expect at my first appointment?

Please arrive 15 minutes early so that you can get registered as a new patient. Your first visit will last approximately 1 hour. Your physical therapist will then ask questions about your medical history, any diagnostic tests that you may have had, and any recent events that may have contributed to your current condition. He/she will then assess any or all of the following: ROM, flexibility, strength, current functional deficits, pain level, posture, gait, balance, and endurance.

What should I bring to my physical therapy visit?

Please bring your photo ID, copy of your insurance card, and list of medications.

Can I attend physical therapy if I do not have insurance?

Yes. We offer self pay rates. These rates are $125 for the first visit. $95 a visit for all follow up appointments. These can be scheduled as frequently as desired by the patient.

What is dry needling?

Dry Needling is a physical therapy technique that is used to help treat chronic pain, muscle tension, and movement restrictions. It is often used alongside exercise to improve movement and decrease pain. The cost of dry needling is not currently covered by insurance unless it is the VA. Call us today for more information.

When my doctor recommends therapy, do I have a choice in providers?

Yes. YOU DO HAVE A CHOICE when selecting a physical therapy provider. We focus on providing the best service and quality of care in Sevier County, TN with seven clinic locations.

Who should I contact with insurance or billing questions?

Michelle Shults is our billing manager. Her email is michelle@protherapyservices.com and her phone number is 865-908-3261.

What treatments do you offer to assist with Parkinson’s Disease?

We have several therapists that are certified in LSVT Big and Loud, which is a common treatment for Parkinson’s Disease and other neurologic conditions. We also work with patients on strength, balance, and ability to perform fine motor tasks.